Capture the error before changing anything
The exact message and conditions are more useful than a guessed cause. Keep this record before closing, clearing, or reinstalling.
Exact code and full message
Take a screenshot and type the code exactly as shown.
Time and action
Record the time and the screen or action that triggered it.
Platform and version
Note iOS or Android, device model, OS version, app version, and region.
Account safety
Note whether transfer or account linking is confirmed, without sharing credentials.
Use this non-destructive order
Stop when the error clears, then record which single step changed the result.
- 01
Check official notices
Review the official game news and support site for maintenance, incidents, or version requirements.
- 02
Confirm the current app
Open the official App Store or Google Play listing and check whether an update is available for your device.
- 03
Restart without deleting data
Close and reopen the game. If needed, restart the device before making any account or storage change.
- 04
Test a stable connection
If possible, test one other trusted network. Do not assume the network is the cause unless the result is repeatable.
- 05
Escalate with evidence
Send the code, time, platform, version, region, action, and safe screenshot to official support.
Protect account data before reinstalling
Do not clear app data, delete the app, or reset account information until you have confirmed the official transfer or linking method. Never post passwords, transfer codes, complete receipts, or payment details.
Check the latest confirmed maintenance window
The maintenance page records official UTC schedules, time-zone conversions, and the boundary between an announced window and live server status.
Reported error codes
Open a code to see current player reports, what remains unknown, and safe troubleshooting steps. If your message differs, record it exactly as shown.
| Code | Current status | What to record |
|---|---|---|
11006 | Community reported | Full message, trigger screen, platform, region, app version, and time. |
19001 | Community reported | Full message, trigger screen, platform, region, app version, and time. |
Report an error safely
Share a redacted screenshot and device details through the corrections page. Use Bandai Namco support for account, billing, data-transfer, or private technical cases.
Google Play support email: ww_gp_dgup_ad@net.bandai.co.jp
Troubleshooting FAQ
Where is the official DIGIMON UP support page?
Bandai Namco provides the official support page at bnfaq.channel.or.jp/title/3327, with categories for gameplay, troubleshooting, billing, data transfer, and other inquiries.
Should I reinstall when an error appears?
Not first. Record the error and confirm account linking or transfer safety before clearing data or reinstalling. Start with official notices, store updates, and a normal restart.
What should I record for an error report?
Record the exact code and message, time, action, platform, device, OS, app version, region, and a screenshot with private information removed.